If you would like to return your order…

• Please contact me at faye@fkbphotography.co.uk within seven days to request a return. Please ensure that your order number and the reason for the return is included in your email. The item must be unused and in a sellable condition. 

• I will confirm/approve your return request, you can then ship your item back to the address provided. 

• Please note that as I am a small business, it will be your responsibility to pay the cost of return postage. Sadly, I am not responsible if your return is lost in the post. As you are the sender of the item, you will need to contact your shipping service to claim compensation for loss. I recommend obtaining proof of postage.

• Please allow two weeks for your return to be processed (once it has reached me) and the funds to be refunded.

• I will refund you the price you paid for the products, by the method you used for payment, in line with the timeframe detailed in this policy. However, I may make deductions from the price, as described below.

• Deductions from refunds may include:

• (a) I may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If I refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must repay us an appropriate amount.

• (b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method I offer. For example, if I offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then I will only refund what you would have paid for the cheaper delivery option.

Please DO NOT return your item after 7 days as I will not be able to process a refund for you. Goods returned outside of the above timeframes will not be accepted and will be returned to the customer. 

Please note: We only supply products for private use unless otherwise agreed. If you use the products for any commercial, business or re-sale purpose we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

From time to time, mistakes in packing your order can happen. If this is the case please do get in touch via the contact page and I will be in contact ASAP to resolve the matter. 

Thank you for your understanding in these matters. As a small business I cannot take on responsibility for failures of the postal system.

Lust for Light Prints is a sub-brand of FKB Photography.